The organization cannot take that reseller role

What it means

The API answers with HTTP 409 Conflict and the application/problem+json document below when the condition is The organization cannot take that reseller role. The document's type member is https://screenrig.ai/problems/reseller-conflict, the address of this page, and its code member is reseller_conflict.

What to do

A reseller cannot be a customer of a reseller, an organization has at most one reseller, and staff and promo organizations take no part. The detail names the reason.

Should you retry?

The retryable member appears only on HTTP 5xx problems, so this one has none. Follow the steps under What to do before sending the request again.

Example response

Most routes answer with the error in the first entry of errors, and the document members instance and request_id beside it. The type, code, title and status of this problem type are fixed; detail varies per request, and hint is the registry default unless the handler sets a more specific one.

HTTP/1.1 409 Conflict
Content-Type: application/problem+json

{
  "errors": [
    {
      "status": 409,
      "code": "reseller_conflict",
      "type": "https://screenrig.ai/problems/reseller-conflict",
      "title": "The organization cannot take that reseller role",
      "detail": "What went wrong in this request.",
      "hint": "A reseller cannot be a customer of a reseller, an organization has at most one reseller, and staff and promo organizations take no part. The detail names the reason."
    }
  ],
  "instance": "INSTANCE",
  "request_id": "REQUEST_ID",
  "server_time": "2026-01-01T00:00:00Z"
}

In the API contract

The OpenAPI contract describes this problem in these words:

The reseller starts at 2000 basis points of list price (20%) effective now and is pending review, boarding up to 10 current customers (customer_limit) until screenRIG reviews it. The organization must be live, not already a reseller, not a customer of a reseller and not on the staff or promo plan (409 reseller_conflict, the detail names the reason).

Appends organization.created and reseller.customer_started to the organization audit. A reseller awaiting review (review_state pending) boards up to customer_limit current customers; past it the answer is 409 reseller_conflict.

Operations that name this problem

These operations name this problem in the API reference:

• Enroll Reseller POST /api/resellers
• Create Dashboard Reseller Customer POST /api/resellers/{reseller_id}/customers

Player action

This problem defines no Player action class. It belongs to a project, pairing or account flow that an agent or the dashboard drives.

Reference

All problem typesAPI referenceproblems YAML