What it means
The API answers with HTTP 500 Internal Server Error and the application/problem+json document below when the condition is The media sync source could not be reached. The document's type member is https://screenrig.ai/problems/media-sync-source-unavailable, the address of this page, and its code member is media_sync_source_unavailable.
What to do
The provider (Microsoft or Canva) could not be reached or answered with a failure. Retry the same request after a short wait.
Player action
The Player action class is retry_backoff: Retry the same request on the backoff schedule, never sooner than Retry-After.
Reference
| Code | media_sync_source_unavailable |
|---|---|
| HTTP status | 500 Internal Server Error |
| Type | https://screenrig.ai/problems/media-sync-source-unavailable |
| Player action | retry_backoff |
| Retryable | yes |