What it means
The API answers with HTTP 500 Internal Server Error and the application/problem+json document below when the condition is The BI system could not be reached. The document's type member is https://screenrig.ai/problems/bi-upstream-unavailable, the address of this page, and its code member is bi_upstream_unavailable.
What to do
Check that the BI system is reachable from the public Internet and that the detail names nothing else wrong, then run screenrig bi connection test ID.
Player action
This problem defines no Player action class. It belongs to a project, pairing or account flow that an agent or the dashboard drives.
Reference
| Code | bi_upstream_unavailable |
|---|---|
| HTTP status | 500 Internal Server Error |
| Type | https://screenrig.ai/problems/bi-upstream-unavailable |
| Player action | none |
| Retryable | yes |