# Screenshot is not available

> Canonical HTML: https://screenrig.ai/problems/screenshot-unavailable/

HTTP 409 · `screenshot_unavailable`

## What it means

The API answers with HTTP 409 Conflict and an `application/problem+json` document when the condition is Screenshot is not available. The document's `type` member is `https://screenrig.ai/problems/screenshot-unavailable`, the address of this page, and its `code` member is `screenshot_unavailable`.

## What to do

The screen's Player could not provide a screenshot. Check the screen is online (screenrig screen show ID) and request a new screenshot later.

## Player action

The Player action class is `hold_lkg`: Keep playing the last-known-good content and poll slowly.

## Reference

| Field | Value |
| --- | --- |
| Code | `screenshot_unavailable` |
| HTTP status | `409 Conflict` |
| Type | `https://screenrig.ai/problems/screenshot-unavailable` |
| Player action | `hold_lkg` |

- [All problem types](https://screenrig.ai/problems/)
- [API reference](https://screenrig.ai/docs/api/#problems)
- [Problem registry YAML](https://screenrig.ai/docs/api/problems.yaml)