# The media sync source refused the request

> Canonical HTML: https://screenrig.ai/problems/media-sync-source-refused

HTTP 409 · `media_sync_source_refused`

## What it means

The API answers with HTTP 409 Conflict and an `application/problem+json` document when the condition is The media sync source refused the request. The document's `type` member is `https://screenrig.ai/problems/media-sync-source-refused`, the address of this page, and its `code` member is `media_sync_source_refused`.

## What to do

The provider refused the app, the connection or the item; detail says which. Microsoft: grant the app Sites.Selected on the site or Files.Read.All with admin consent, then run screenrig media sync account test ID. Canva: check the design's address and that the connected person can open it.

## Player action

This problem defines no Player action class. It belongs to a project, pairing or account flow that an agent or the dashboard drives.

## Reference

| Field | Value |
| --- | --- |
| Code | `media_sync_source_refused` |
| HTTP status | `409 Conflict` |
| Type | `https://screenrig.ai/problems/media-sync-source-refused` |
| Player action | `none` |

- [All problem types](https://screenrig.ai/problems)
- [API reference](https://screenrig.ai/docs/api#problems)
- [Problem registry YAML](https://screenrig.ai/docs/api/problems.yaml)