# Internal server error

> Canonical HTML: https://screenrig.ai/problems/internal-error/

HTTP 500 · `internal_error`

## What it means

The API answers with HTTP 500 Internal Server Error and an `application/problem+json` document when the condition is Internal server error. The document's `type` member is `https://screenrig.ai/problems/internal-error`, the address of this page, and its `code` member is `internal_error`.

## What to do

The server failed unexpectedly and the request may not have taken effect. Read the resource back before retrying, and report the request_id if the failure repeats.

## Player action

The Player action class is `retry_backoff`: Retry the same request on the backoff schedule, never sooner than Retry-After.

## Reference

| Field | Value |
| --- | --- |
| Code | `internal_error` |
| HTTP status | `500 Internal Server Error` |
| Type | `https://screenrig.ai/problems/internal-error` |
| Player action | `retry_backoff` |
| Retryable | `no` |

- [All problem types](https://screenrig.ai/problems/)
- [API reference](https://screenrig.ai/docs/api/#problems)
- [Problem registry YAML](https://screenrig.ai/docs/api/problems.yaml)