# Player public key does not match the enrollment

> Canonical HTML: https://screenrig.ai/problems/identity-conflict/

HTTP 409 · `identity_conflict`

## What it means

The API answers with HTTP 409 Conflict and an `application/problem+json` document when the condition is Player public key does not match the enrollment. The document's `type` member is `https://screenrig.ai/problems/identity-conflict`, the address of this page, and its `code` member is `identity_conflict`.

## What to do

The public key does not match the one this pairing or screen is bound to. Pair again with the key the device holds.

## Player action

This problem defines no Player action class. It belongs to a project, pairing or account flow that an agent or the dashboard drives.

## Reference

| Field | Value |
| --- | --- |
| Code | `identity_conflict` |
| HTTP status | `409 Conflict` |
| Type | `https://screenrig.ai/problems/identity-conflict` |
| Player action | `none` |

- [All problem types](https://screenrig.ai/problems/)
- [API reference](https://screenrig.ai/docs/api/#problems)
- [Problem registry YAML](https://screenrig.ai/docs/api/problems.yaml)