# The Canva account needs to be connected

> Canonical HTML: https://screenrig.ai/problems/canva-reconnect-required

HTTP 409 · `canva_reconnect_required`

## What it means

The API answers with HTTP 409 Conflict and an `application/problem+json` document when the condition is The Canva account needs to be connected. The document's `type` member is `https://screenrig.ai/problems/canva-reconnect-required`, the address of this page, and its `code` member is `canva_reconnect_required`.

## What to do

Run screenrig media sync account connect ID and send the new link to the person who owns the Canva account; they open it signed in to Canva. Then run screenrig media sync account show ID until its state is ready.

## Player action

This problem defines no Player action class. It belongs to a project, pairing or account flow that an agent or the dashboard drives.

## Reference

| Field | Value |
| --- | --- |
| Code | `canva_reconnect_required` |
| HTTP status | `409 Conflict` |
| Type | `https://screenrig.ai/problems/canva-reconnect-required` |
| Player action | `none` |

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