# The BI system refused the connection

> Canonical HTML: https://screenrig.ai/problems/bi-upstream-refused

HTTP 409 · `bi_upstream_refused`

## What it means

The API answers with HTTP 409 Conflict and an `application/problem+json` document when the condition is The BI system refused the connection. The document's `type` member is `https://screenrig.ai/problems/bi-upstream-refused`, the address of this page, and its `code` member is `bi_upstream_refused`.

## What to do

Fix the connection as the detail says, then run screenrig bi connection test ID.

## Player action

This problem defines no Player action class. It belongs to a project, pairing or account flow that an agent or the dashboard drives.

## Reference

| Field | Value |
| --- | --- |
| Code | `bi_upstream_refused` |
| HTTP status | `409 Conflict` |
| Type | `https://screenrig.ai/problems/bi-upstream-refused` |
| Player action | `none` |

- [All problem types](https://screenrig.ai/problems)
- [API reference](https://screenrig.ai/docs/api#problems)
- [Problem registry YAML](https://screenrig.ai/docs/api/problems.yaml)